Nonprescriptions Medicines Digest
Promoting Education and Understanding of
Nonprescription Medicine
Nonprescriptions Medicines Academy
In this month's newsletter:
Dear Pharmacist, Please Help! – 5 Years of Virtual Patients Reviewed
An Example of Reflective Thinking Towards One’s Teaching
 
November 2008

Letter from the Editor
Seena L. Haines


We are pleased to inform you of our November newsletter submissions. The Newsletter theme this month is "Innovations in OTC Curriculum". These two articles reflect innovative course design and assessment methods. Resources are also posted with the article and will also be indexed in the "Faculty Member Resources" section. Our March theme will discuss "Faculty Resources In and Out of the OTC Classroom".

All of the conference submissions of poster abstracts will soon be available and indexed on-line as well as the agenda and attendee list. New images will be revealed shortly capturing the essence of the conference, so keep visiting the site to see if you have been featured!

Thank you to all who have submitted cases, questions and syllabi. We are still in the process of loading the materials and we appreciate your patience. Please continue to submit materials for posting and submission guidelines can be found on-line.

The AACP SIG will be hosting a special session at the July annual meeting in Boston. We presented a special session this past July in Chicago. The session, Best Practice in OTC Curriculum was presented as a speakers' panel reflecting three curricula approaches to the pedagogy of nonprescription medicine; a stand alone course, elective, and integrated/experiential. We had over 60 members in attendance.

Please be aware the opportunity for SIG membership is on-line under "My AACP" profile. Printed renewal materials are being updated to include our SIG for those who renew membership in print.

We hope the web redesign is valuable for you and welcome any feedback. Thank you for making this academy a success. We value your input and participation.

Warmest Regards,

Seena L. Haines, PharmD, FAACP
Associate Professor Pharmacy Practice-Palm Beach Atlantic University
Director of Integrated Pharmacotherapy Services
NMA Co-Editor

Jenny A. Van Amburgh, PharmD, CDE
Associate Clinical Professor - Northeastern University School of Pharmacy
Director of the Clinical Pharmacy Team – Harbor Health Services, Inc
NMA Co-Editor





Dear Pharmacist, Please Help! — 5 Years of Virtual Patients Reviewed

Kelly Orr, PharmD, AE-C
Clinical Assistant Professor
Department of Pharmacy Practice
University of Rhode Island, College of Pharmacy

Finding methods to increase student interactions with patients has always been a challenge within a self-care curriculum. Creating virtual patients to correspond with your students in a monitored, electronic setting is an opportunity worth considering.

Activity Design

A "virtual patient" is a fictional person(s) who correspond via e-mail with pharmacy students regarding a variety of health concerns, mainly self-care inquiries. Virtual patients were developed to accommodate groups of ideally 4 students. Eight to twelve profiles are utilized per year, each is linked to a major disease state. An example of a profile is "Rash Diva", a dermatologically challenged individual. Practicing community pharmacists, faculty, and pharmacy residents portray the virtual patients. Anonymity is preserved by using alias email addresses such as: RashDiva@yahoo.com. Once student groups are assigned their patient profile, they also create a new identity as the pharmacist and an analogous email address. Another example, Rash Diva's pharmacist has been "Dr. Benny Dryl" at dr.benny.dryl@gmail.com. Five to ten in-depth questions are e-mailed per semester, ranging from 1 - 2 weeks of correspondence. A list of standardized topics is provided, though the patient has free reign to develop their medical condition. All responses are forwarded to the course coordinator for evaluation and class discussion.

This teaching tool is designed to enhance student's knowledge base, assessment, and counseling skills when interacting with patients in true to life situations. After five years, each class of students has achieved these outcomes.

Assessment

Virtual patient interactions have accounted for 20% of total grade in a self-care elective, equivalent to each of the 3 exams given in class. A standard grading form addresses: patient questioning, assessment of the problem, treatment plan, and follow up instructions; with most emphasis on the plan. The form has been based on 10 points for 10 questions and adjusted to 20 points to accommodate 5 question schedules. Generally, grades are lower in the beginning as students recognize simply answering the inquiry and not fully assessing the problem through several patient correspondences will cost points. As the semester progresses, students quickly identify assessment questions and counseling pearls they omitted previously. Ongoing patient neglect has resulted in a "lawsuit.

A self assessment tool regarding self care skills is administered upon the first and last day of class. Students perceive a significant change in their knowledge and problem solving, communication, and professional skills upon completion of the course compared to baseline.

An anonymous survey assessing the value of virtual patients as a learning activity has also been administered at the end of each semester. Results and comments reflect students enjoyed the patient interaction and felt the exercise would help them in further assessing and triaging patients. They became more aware of their patient approach, utilizing lay-language, and delivering succinct information. The majority also preferred this to another exam or paper assignment.

Lessons Learned

Each year the activity is re-evaluated by the course coordinator. Suggestions are made by students, virtual patients, and other faculty. Changes have been incorporated continually to improve the overall experience. Things that have changed include compiling a list of standardized topics, assigning groups, increasing number of peer assessments, discontinuing certain patients, and increasing grade percentage.

Randomly assigning students has been the preferred option in determining group assignments. It provides an opportunity for students to work together who may normally not select these classmates. Students have reflected they prefer to not assess their classmates' performance; however this has grown more favorable since initiating random assignments. Identifying non-participating students early is important, therefore implementing a mid-point, in addition to end of semester group assessment by peers.

Ensuring a variety of self-care questions consistently with all the patients has been a challenge. Establishing a list of standardized question topics and asking patients to explore concerns outside their disease states has improved this. Also, more complex and ill patients are likely not appropriate self-care candidates.

A procedural pearl taken from other colleagues introducing this into larger classes is to spread the questions out over 2 weeks, instead of 1. There is ample opportunity to correspond over the time frame and refine patient assessment. This approach especially works well for the community pharmacist working 10 – 12 hour shifts who may not have the opportunity to regularly converse with students.

Incorporating a formal class presentation has been the newest piece integrated into the class. Student groups must select a question they feel they learned the most from within the semester. This will provide another forum where other students can reflect on past interaction and learn about other patient problems.

Resources

The two most important resources needed to ensure the success of this activity is time and willing volunteers. A dedicated time frame to coordinate activities and grade responses can range from 1 to 2 hours per week. Identifying enthusiastic volunteers to serve as your virtual patients is the other critical piece to making this work. Including practicing pharmacists, particularly those with community experience, is a great way to involve preceptors in educating students. Alumni who have been students in the course also enjoy volunteering as a result of their own positive experiences with the activity. Dan Lefkowitz, a former student, and now virtual patient conveyed his feelings on the activity, "Now, as a community practitioner, I look back on the virtual patient activity and see that this is what I, like any fellow community pharmacist, deal with on an everyday basis. Having been able to correspond with these 'real' patients not only gave me a better idea of what I would be encountering in my everyday practice, but helped me to be more accurate and confident with my recommendations and overall knowledge". Other colleges have utilized their older professional students as patients as well. Response time can vary from question to question, virtual patients report spending anywhere from 2 – 15 minutes on an email.

Other resources in developing your own activity are available. These include example schedules, questions, grading forms, and assessment tools. Please adapt them for your own use. It is very rewarding to observe the growth in student interactions over the semester and the positive feedback from students. Best of luck incorporating your virtual patients!

References:

Orr KK. Innovations in Teaching: Integrating Virtual Patients Into a Self-Care course. AJPE 2007;71(2):1-9.

Virtual Patient Course Management Tools:

Virtual Patient Group Member Assessment
Virtual Patient Grading Tool
Virtual Patient Participant Letter
Virtual Patient Legal Scenario
Virtual Patient Student Assessment Survey
Group Ground Rules for Virtual Patients
Virtual Patient Presentation Assignment
Virtual Patient Example Question Schedule
Virtual Patient Standardized Questions





An Example of Reflective Thinking Towards One’s Teaching

Nicholas G. Popovich, Ph.D.
Professor and Head
Department of Pharmacy Administration
UIC College of Pharmacy

In my former academic life on the faculty at the Purdue University School of Pharmacy and Pharmaceutical Sciences, I had the distinct pleasure to teach the elective nonprescription medicines course, 3 credit hours. It was challenging and creating examinations became difficult, especially when I was an elected officer of one of our national pharmacy organizations. That meant I would have to travel extensively and yet, maintain my teaching load. Reflectively, I came to the conclusion that the semester I taught, I would not administer examinations in the course. Previously, during the prior 15 years that I had taught the course, there were three formative examinations and one final examination. Instead, as I told the students on the first day of the course, their grade would be based on reflective writings at the end of each lecture presentation and ten homework assignments. The reflective writings were based on two questions, "If there was one thing that I learned today, it was..." and "if there was one thing I did not understand, it was..." Reading these after lecture then afforded me to answer some of these during the first five minutes of the next lecture. As an educator, you could imagine the look I received from the students when I indicated that there would be no examinations. "Wow, this is different, but why?" some asked. Simply, I responded, "I want to put the onus for learning on you." In addition, to the aforementioned concern about time to write examinations, I also knew that there was more than one right answer to solve a self care problem. There is more than one laxative, more than one allergy product, etc., that would be appropriate for the patient. I wanted to give my students the latitude to come up with more than one correct or alternative answer.

Ultimately, ten homework assignments were crafted, each with a patient case scenario that "connected" to what was taught. For the first section of the assignment, the students were instructed to list five questions they would ask the patient or caregiver and state the rationale. For the second section of the assignments, they were to share how they solved the problem with their rationale.

The semester started and the homework assignments were handed in for grading. Feverishly, the graduate teaching assistants (GTAs) assigned to me (all were registered pharmacists), graded the assignments thoroughly and in exemplary fashion after we agreed upon key items that should have been included in the response. Along the sides of the homework assignment, the GTAs wrote questions and comments and probed further asking for more explanation, etc. The process, however, was not iterative and there was no way to get the assignments back reworked. Course evaluations demonstrated that the students liked this type of learning, but interestingly, half the class wanted to know "what they knew" and requested there be at least one or two examinations during the course which was implemented during the following year's course offering.

For the next offering, in addition to the lecture reflections (28% of the final grade), there were 5 homework assignments (38% of the final grade) and two semester examinations (19% of final grade) in addition to the final examination (15% of the final grade). A nagging reality, however, was that the students never really read the comments nor the suggestions offered on the homework assignments. Too many of them, all that was important was "what grade did I earn?" This troubled me because they were not gaining insights from the registered pharmacist GTAs who were working hard for not a whole lot of reward. So, the following year, I did the same. However, I instructed my students that they would receive their homework assignments back, but without a grade. They were told to read their assignments again with all the markings and then write at the top of the assignment what they thought their grade would be and turn it back in. Suffice it to say, there were some disgruntled students. Interestingly, research from the latest course offering involving about 150 students demonstrated 78% of the students could predict their scores within +5% of their actual score. Fourteen percent undervalued their scores and 7% overvalued their scores.

From this alternative way to deliver a nonprescription course, two manuscripts were published in the American Journal of Pharmaceutical Education. My point here is to illustrate how if one reflects on teaching, how content is taught, how student learning is evaluated, etc., one can innovate and create. However, once the individual does, it is important for the person to share new knowledge with his/her colleagues for their benefit and that was my goal. So, my recommendation to you is to reflect and dream of what could be in your course. Do not hesitate to innovate and create and do not be dissuaded by the "nay" sayers who share that "it has been tried before and failed." Who knows, "maybe it was ahead of its time." My recommendation to you is to try. As Michael Jordan said, "you miss 100% of the shots you do not take." So, take them and you will be the richer for it. But remember, when you discover you must share with the rest of us.


References:
Examples of Course Assignments and Assessments


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